With over 15 years of experience in technical service support, 12+ years experience in solar energy field service, and commissioning, I have a proven track record of building and leading service teams to deliver exceptional customer support in dynamic international environments. My expertise spans -but not limited to- solar inverters and telecom equipment, where I’ve consistently demonstrated my ability to enhance service operations and drive customer satisfaction.
Team Building & Leadership:
Successfully established and scaled a service organization in Turkey to manage aftersales operations across Europe and the Middle East. Lead and mentor service teams to ensure high-quality performance and adherence to operational standards.
Technical Expertise:
Possess excellent problem-solving skills with a deep understanding of technical issues. Skilled in diagnosing problems, collecting and analyzing data, and implementing solutions through analytical approaches.
Self-Motivation & Initiative:
Proactive in making key decisions for high-priority technical issues, ensuring timely resolution of complex customer problems.
Customer-Centric Approach:
Adept at establishing effective communication and understanding customer needs, particularly in challenging situations, to ensure high levels of satisfaction and resolve aftersales issues efficiently.
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